FCasino Privacy Policy —
How Your Information Is Kept Safe

FCasino collects certain information in order to provide you with its services. This information falls into three categories:

Information you provide directly: Name, email address, mobile number, date of birth, and address provided at registration. Copies of your national ID or passport may be requested for identity verification.

Automatically Collected Information: Your device's IP address, browser type, time spent on each page, and which games or bets you engage with most — this kind of usage data is collected primarily to help us improve the platform.

Payment Information: Transaction amounts, payment methods, and transaction IDs. We never collect or store your Mobile Pay or Nagad PIN codes.

FCasino uses your information only for specific, defined purposes — never arbitrarily. Each purpose is clearly outlined below:

• Account Management: For registration, login, and identity verification.
• Service Delivery: Processing bets, completing payment transactions, and issuing bonuses.
• Ensuring security: Prevention of fraud, money laundering, and other illegal activities.
• Legal Obligations: Meeting regulatory requirements and complying with KYC/AML rules.
• Service Improvement: Analyzing usage patterns to improve and enhance the platform.
• Contact: Sending important updates, security alerts, and promotional messages you have consented to.

We never use your information for any purpose outside this list.

FCasino's servers are hosted in international-standard data centers with 24/7 physical and cyber security. Our security measures include:

• SSL/TLS Encryption: All data transmitted to and from the site is protected with 256-bit encryption.
• Data Encryption at-rest: All stored data is kept in an encrypted state.
• Regular Security Audits: Third-party experts regularly audit and test our systems.
• Restricted Access: Only authorized personnel have access to specific data.
• Backup System: Multiple backups are maintained to protect against data loss.

FCasino does not sell, rent, or share your information with advertisers. However, data may be shared in a limited number of circumstances:

In each of the above cases, only the minimum necessary information is shared.

FCasino's website and app use cookies — small data files stored on your device. We use them to:

• Keep your login session active so you don't have to re-enter your password each time.
• We remember your preferred language and settings.
• We analyze which features are being used and how often.
• We detect suspicious login activity to keep your account secure.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features. You can also opt out of third-party analytics cookies at any time.

You have full control over your personal data on FCasino. You may exercise any of the following rights at any time:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: If you close your account, you can request that your data be deleted (except for data we are required to retain by law).
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Marketing Opt-Out: You may request to opt out of promotional emails or SMS.

FCasino's services are strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and additional proof of identity may be requested if there is any doubt.

If you become aware that a minor is using FCasino, please notify us immediately — we will close the account and permanently delete all associated data.

FCasino's platform uses certain third-party services — such as payment processors, game providers, and analytics systems. Each of these services has its own privacy policy.

FCasino works only with trusted and verified third parties, and enforces strict data-sharing agreements. No third party may use your information for their own marketing purposes.

FCasino does not retain your data indefinitely. The general rules are as follows:

• Data for active accounts is retained for as long as the account remains active.
• When an account is closed, most personal data is deleted within 30 days.
• Financial transaction records may be retained for 5–7 years as required by law.
• Information required for fraud prevention may be retained long-term in the interest of security.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@fcasino.bet
• Live Chat: Live chat on the FCasino website
• Response Time: 24 hours for general queries, 30 days for formal requests

We take your privacy seriously — every complaint is reviewed with care, and our policies are updated whenever necessary.