Account
Yes, FCasino supports multiple languages. In addition to Bengali, the entire platform is available in English.
Steps to change the language:
1
At the top right of the screen 🌐 or click the "Language" icon
2
Select your preferred language from the dropdown — Bengali (bn) or English (en)
3
Once the page reloads, the entire interface will switch to your selected language.
If you change the language while logged in, it gets saved to your account — the same language will be active the next time you log in. To change the language on the mobile app, App Page See here.
Account
KYC (Know Your Customer) is a mandatory identity verification process that FCasino conducts in compliance with international licensing regulations. KYC is typically required when withdrawing ৳50,000 or more in a single day.
Required documents:
1
National ID Card (NID) — clear photos of both the front and back
2
Selfie — A photo holding your NID (face must be clearly visible)
3
Payment Proof — A screenshot to verify your Mobile Pay/Nagad number (if required)
How to submit documents: Log in → Profile → "Verification" tab → Upload your files. Verification is typically completed within 24–48 hours. Once KYC is done, you won't need to do it again.
All uploaded documents are strictly confidential and are never shared with third parties. For details: Privacy Policy
Payment
FCasino does not charge any additional fees for standard withdrawals. However, payment gateways (Mobile Pay, Nagad, Rocket) may apply their own transaction fees — these are outside FCasino's control.
Withdrawal Limits & Processing Time:
Method
Limit
Time
Mobile Pay
৳500–৳50,000
5–15 minutes
Nagad
৳500–৳50,000
5–15 minutes
Rocket
৳500–৳30,000
10–30 minutes
Bank
৳1,000–৳2,00,000
1–3 business days
Without KYC, you can withdraw up to ৳50,000 per day. Completing KYC increases this limit. Learn more: Financial Transactions Page।
Security
FCasino puts user security above all else. Here is a breakdown of each layer of protection in place:
🔒
256-bit SSL Encryption: Your data is encrypted with every transaction and login — as robust as a banking system.
🛡️
Password Hashing: Your password is never stored directly — only a bcrypt hash is kept.
📱
Two-Factor Authentication (2FA): With OTP verification enabled at login, no one can access your account even if they know your password.
🏦
Fund Segregation: User balances are kept completely separate from FCasino's operational funds.
FCasino will never ask for your password via email or SMS. If you receive such a message, it is a scam. Learn more: Privacy Policy।
Account
At FCasino, some details can be updated by you directly, while others must be changed through support for security reasons.
You can update this yourself:
Go to Login → Profile → "Personal Information" tab to update the following details: Email address Address Language Preference Notification Settings
This must be done through support:
Mobile Number Full Name Date of Birth — Updating this information requires identity verification. Contact our support team via live chat or support@fcasino.betto send us an email.
When changing your number, OTP verification will be required on both the old and new numbers — this is mandatory to prevent fraud.
App
There are a few common reasons why the app may not open or keep crashing — try the steps below in order:
1
Update the app: Go to Settings → Apps → FCasino → "Check for updates". An outdated version is the cause of most issues.
2
Clear cache: Go to Settings → Apps → FCasino → Storage → "Clear Cache", then restart the app.
3
Restart your phone: It sounds simple, but this often does the trick.
4
Reinstall the app: Uninstall the app and App Page to download the latest APK.
5
Check your internet: Try switching to a better connection — use WiFi instead of mobile data.
The app is fully supported on Android 6.0+ and iOS 12+. It may not function properly on older versions. If you run into issues, please contact support.
Promotions
Find all ongoing and upcoming FCasino promotions in one place — after logging in, head to the "Offers & Bonuses" section.
Types of promotions and how often they run:
🎁
Welcome Bonus (150%): For new members — once, on your first deposit.
🔄
Weekly reload bonus: Updated every Monday.
💰
Cashback offer: Usually every week or every two weeks.
🏆
Tournament bonus: During major cricket or football tournaments.
🎰
Free spins: Offered occasionally on select slot games.
To receive notifications when new offers are available: go to Profile → Notification Settings → enable "Promotional messages". Each bonus has its own expiry and wagering conditions — on the Terms & Conditions page for more details.